Find below all the questions frequently ask
Brainwave is a gaming platform that hosts exciting games with real prizes as rewards. Subscribe with your phone number, play and win instant prizes or choose your own prize.
A daily subscription fee of 0.35 is charged . Without a subscription, you will not be able to play the games.
By playing and completing games.
No. You can not.
No. You can not.
Complete games to earn coins and exchange the coins for the prize you want at the Kiosk.
For intangible prizes such as airtime and mobile money, you will receive your prize instantly on the number you are playing with. For tangible prizes such as t-shirts, bluetooth speakers etc.,you will receive an sms stating a reference number and details on where and when you can pick up your prize. Once your reward is ready, you have 30 days to pick it up. After this period, you will not be able to claim the prize.
Yes, you can have someone else pick up your prize. As long as the person has the reference number sent to you and a valid ID, he/she can pick up your prize. It is therefore encouraged that you keep your reference number private.
If you do not claim your prize or make an arrangement to claim your prize within 30 working days after your prize is ready for pick up, your prize would have been considered forfeited and you can no longer claim it.
No , you will not
In the event you change your mind about a prize after you have confirmed it, you will have to message Brainwave to inform us of that decision and which prize you would like instead.
You would have to wait for a maximum of 30 days after the processing days before the item will be changed. You will be notified after 30days, when you will be able to pick up your prize.
The new prize chosen must be not more than the coins used, and is subject to availability of the item. Any coins unused will not be returned.
No we do not deliver prizes unless otherwise stated as part of the prize.
Yes you can, you would have to provide the delivery person with the reference number and notify us. Any such a delivery is to be arranged and paid for by the recipient.
No, the number registered is the number that will receive any cash or Airtime won.